FAQ

We offer XS, S, M, and L. Each product page includes a size guide (nail width in mm). If your nails sit between sizes or vary by finger, note it at checkout — e.g. “thumbs larger, pinkies smaller” — and we’ll do our best to match.

Each set includes adhesive tabs / jelly glue. Clean nails, align, and press firmly. To remove, gently lift from the sides — don’t force. Clean off residue and store the set; with care you can usually reuse 2–3 times.

After we confirm AlipayHK payment, we typically ship within 2–4 business days (public holidays or supply delays may add time — we’ll message you).

We ship within Hong Kong mainly via SF Express or pickup. Orders over HK$400 ship free; below that, standard local shipping applies. See the Shipping page for details.

We currently accept AlipayHK only. Scan the QR on checkout / confirmation with the AlipayHK app and keep the success screenshot so we can verify via WhatsApp or email.

Press-ons are hygiene-sensitive: opened or worn sets generally can’t be returned unless defective or wrong item. Contact us within 48 hours of delivery with photos for defects. Unopened sets may be returned or exchanged within 7 days of receipt if packaging is intact (shipping costs agreed case by case).

Use the checkout notes field for per-finger sizes, shape preferences, or delivery windows. For complex customs, message us on IG / WhatsApp before ordering.

Instagram @natessories_natnails, Facebook, email hello@natnails.hk, or WhatsApp. We usually reply weekdays 10:00–19:00 (Hong Kong time).